Sentiment Analysis
by AaaS · open-source · Last verified 2026-04-21
Classifies the emotional tone and sentiment polarity of customer text communications — support tickets, survey responses, chat logs, and social mentions. Produces sentiment scores with confidence levels, enabling churn prevention and coaching agents to identify dissatisfied accounts before explicit complaints surface.
https://aaas.blog/skill/sentiment-analysis ↗B
B—Above Average
Adoption: B+Quality: AFreshness: A+Citations: BEngagement: F
Specifications
- License
- MIT
- Pricing
- open-source
- Capabilities
- polarity-classification, confidence-scoring, topic-sentiment-breakdown, trend-tracking, multi-channel-aggregation
- Integrations
- intercom, zendesk, salesforce, slack
- Use Cases
- churn-risk-detection, support-prioritization, employee-engagement-measurement
- API Available
- No
- Difficulty
- intermediate
- Prerequisites
- Supported Agents
- uc-churn-preventer, uc-live-call-coach
- Tags
- nlp, sentiment, customer-feedback, emotion, support
- Added
- 2026-04-21
- Completeness
- 100%
Index Score
60.3Adoption
72
Quality
82
Freshness
90
Citations
62
Engagement
0