Real-Time Sentiment Analysis
by AaaS · open-source · Last verified 2026-03-28
Analyzes live conversation streams (audio transcripts or chat) for emotional tone shifts in real-time. Detects frustration, confusion, satisfaction, and urgency — enabling coaching agents to surface relevant responses before customer emotions escalate.
Specifications
- License
- MIT
- Pricing
- open-source
- Capabilities
- live-transcript-analysis, emotion-classification, frustration-detection, urgency-scoring, tone-shift-alerting
- Integrations
- twilio, five9, nice-cxone
- Use Cases
- call-center-coaching, chat-support-monitoring, escalation-triggering
- API Available
- No
- Difficulty
- advanced
- Prerequisites
- Supported Agents
- uc-live-call-coach
- Tags
- sentiment, real-time, nlp, emotion-detection, call-center
- Added
- 2026-03-28
- Completeness
- 100%
Index Score
50.5Fetch via API
Access Real-Time Sentiment Analysis programmatically — pipe it into your agent, dashboard, or workflow.
curl -X GET "https://aaas.blog/api/entity/skill/real-time-sentiment-analysis" \
-H "x-api-key: aaas_your_key_here"Need an API key? Register free at /developer · Free tier: 1,000 req/day
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