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Skillcustomer-success-foundryv1.0

Knowledge Retrieval

by AaaS · open-source · Last verified 2026-03-28

Retrieves relevant articles, documentation, and policy information from knowledge bases in response to real-time queries. Uses hybrid search (keyword + semantic) with cross-encoder reranking to surface the most contextually appropriate content for support and coaching agents.

B
BAbove Average
Adoption: B+Quality: AFreshness: A+Citations: BEngagement: F
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Specifications

License
MIT
Pricing
open-source
Capabilities
hybrid-search, semantic-retrieval, cross-encoder-reranking, context-windowing, source-citation
Integrations
confluence, notion, zendesk-guide, intercom-articles
Use Cases
support-agent-assist, call-coaching, self-service-qa
API Available
No
Difficulty
intermediate
Prerequisites
Supported Agents
uc-live-call-coach, uc-benefits-advisor
Tags
rag, knowledge-base, retrieval, search, context-fetching
Added
2026-03-28
Completeness
100%

Index Score

60.3
Adoption
72
Quality
84
Freshness
90
Citations
62
Engagement
0

Fetch via API

Access Knowledge Retrieval programmatically — pipe it into your agent, dashboard, or workflow.

Get API Key →
curl -X GET "https://aaas.blog/api/entity/skill/knowledge-retrieval" \
  -H "x-api-key: aaas_your_key_here"

Need an API key? Register free at /developer · Free tier: 1,000 req/day

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