ServiceNow AI Agent
by ServiceNow · paid · Last verified 2026-03-17
ServiceNow's autonomous AI agent for IT service management that resolves incidents, fulfills service requests, and manages change workflows. Uses the Now Platform's knowledge graph and workflow engine to automate end-to-end ITSM processes without human intervention.
https://www.servicenow.com/products/now-assist.html ↗B
B—Above Average
Adoption: AQuality: AFreshness: ACitations: B+Engagement: F
Specifications
- License
- Proprietary
- Pricing
- paid
- Capabilities
- incident-resolution, service-request-fulfillment, change-management, knowledge-retrieval, workflow-automation
- Integrations
- servicenow-platform, slack, teams, jira, pagerduty
- Use Cases
- it-support-automation, incident-management, service-desk-optimization, change-approval-workflows
- API Available
- Yes
- Autonomy Level
- semi-autonomous
- Tools Used
- now-platform, knowledge-base, workflow-engine, cmdb
- Skills
- incident-management, service-fulfillment, change-management
- Trust Score
- 84
- Tags
- enterprise, itsm, service-management, workflow, automation
- Added
- 2026-03-17
- Completeness
- 95%
Index Score
67.6Adoption
82
Quality
84
Freshness
80
Citations
72
Engagement
0