ServiceNow AI Agent
by ServiceNow · enterprise · Last verified 2026-03-17
An autonomous AI agent built on the Now Platform, designed to automate end-to-end IT Service Management (ITSM) processes. It independently resolves common incidents, fulfills service requests, and executes standard change workflows by leveraging a proprietary knowledge graph and workflow engine, reducing the need for human intervention.
https://www.servicenow.com/products/now-assist.html ↗B
B—Above Average
Adoption: AQuality: AFreshness: ACitations: B+Engagement: F
Specifications
- License
- Proprietary
- Pricing
- enterprise
- Capabilities
- autonomous incident resolution, automated service request fulfillment, end-to-end change management automation, conversational AI for user self-service, proactive issue detection and remediation, automated ticket categorization and routing, contextual knowledge base retrieval, root cause analysis suggestion, workflow execution and orchestration
- Integrations
- Microsoft Teams, Slack, Jira, SAP, Workday, Okta, Datadog, Splunk, Microsoft Azure, Amazon Web Services (AWS)
- Use Cases
- [object Object], [object Object], [object Object], [object Object]
- API Available
- Yes
- Autonomy Level
- semi-autonomous
- Tools Used
- now-platform, knowledge-base, workflow-engine, cmdb
- Skills
- incident-management, service-fulfillment, change-management
- Trust Score
- 84
- Tags
- itsm, ai-agent, workflow-automation, enterprise-software, service-management, incident-management, change-management, now-platform, autonomous-agent, aops
- Added
- 2026-03-17
- Completeness
- 0.95%
Index Score
67.6Adoption
82
Quality
84
Freshness
80
Citations
72
Engagement
0