Salesforce Einstein Agent
by Salesforce · paid · Last verified 2026-03-17
Salesforce's autonomous AI agent built on the Einstein platform that handles customer interactions, resolves support cases, and automates sales workflows. Operates within the Salesforce ecosystem with full access to CRM data, knowledge bases, and business rules.
https://www.salesforce.com/einstein/ ↗B+
B+—Good
Adoption: AQuality: AFreshness: ACitations: B+Engagement: F
Specifications
- License
- Proprietary
- Pricing
- paid
- Capabilities
- case-resolution, lead-scoring, workflow-automation, natural-language-understanding, crm-integration
- Integrations
- salesforce-crm, slack, mulesoft, tableau, service-cloud
- Use Cases
- customer-support-automation, sales-pipeline-management, lead-qualification, service-case-routing
- API Available
- Yes
- Autonomy Level
- semi-autonomous
- Tools Used
- salesforce-api, knowledge-base, case-management, flow-builder
- Skills
- customer-service, sales-automation, crm-management
- Trust Score
- 85
- Tags
- enterprise, crm, sales, customer-service, salesforce, autonomous
- Added
- 2026-03-17
- Completeness
- 95%
Index Score
71.7Adoption
88
Quality
85
Freshness
82
Citations
78
Engagement
0